Fire Damage- Our Process

6/19/2018 (Permalink)

How We Record Progress

Do you ever wonder how SERVPRO keeps up with every customer’s job progress? SERVPRO of North Whitfield and Catoosa Counties has a pretty tried and true method to keep everyone up to date on the progress of every job. When a customer first calls in a loss, we at SERVPRO of North Whitfield and Catoosa Counties enter all of the pertinent information into a form called the FNOL or “First Notice of Loss.” This form is sent to everyone involved including our First Responders, Office staff so they can communicate with your insurance company, managers and ownership so they know the status of every job in progress. Every note, assessment, detail associated with that job from that point forward is attached to that initial FNOL so that it is at our fingertips if you ever have any questions or concerns.